Data Based Communities

Transforming instinct-based work into insight-based action. A decision supporting dashboard for the Israel Association of Community Centers, that turns scattered data into local impact.

B2B

COMMUNITY

MANAGEMENT

DATA

KPI

DASHBOARD

CLIENT

IACC

Role

Design Manager

TEAM

Strategy | UX/UI | UXR

Overview

Scaling community impact.

I led the definition and design of a unified platform that offers up-to-date data, tailored insights and easy-to-use dashboards. A platform designed to support community managers' decisions and help them scale community impact.

Opportunity Space

The IACC’s mission is to build strong, resilient communities - but in practice, its operations lacked standardization, shared tools and data-driven infrastructure. Community managers work in silos, using anything from wall boards to spreadsheets, often relying on instinct. They have no way to base decisions, monitor community impact or share learnings. It is nearly impossible for leadership to measure, support or scale community building efforts.

Key Process Highlights

Organization health check.

To get a better understanding of the organization's digital maturity and readiness level, we interviewed HQ, district and local center managers. We conducted interviews and observations with community members attending the centers to understand their needs, behaviors and opportunities. Identified pain points and key information types community managers need for decision-making. We reviewed data sources (internal, public, gov) and mapped possible integrations.

Key Process Highlights

Complex data made accessible.

I managed the team in the development and testing of the dashboard concept. We focused on visualizing community info, activity, and performance tracking to provide actionable insights for community managers. We also added the possibility for management to get an overview of each community center individually and of all the centers, comparatively.

01 - We defined 40+ measurable indicators and features aligned to everyday workflows and goals.

02 - We designed the visual representation of each metric (chart, map, list, graph) to ensure clarity and value.

03 - We designed the main screens of the dashboard based on how managers process information and take action.

01 - We defined 40+ measurable indicators and features aligned to everyday workflows and goals.

02 - We designed the visual representation of each metric (chart, map, list, graph) to ensure clarity and value.

03 - We designed the main screens of the dashboard based on how managers process information and take action.

Key Process Highlights

Mapping data assets.

We mapped and built a complete data asset map, linking each feature and metric to its external or internal data source and system display. This helped indicate existing gaps in source connectivity, and ensured traceability and alignment across the system.

Design Solution

Five core design pillars.

More info, less clicks

Surface the right data, right away

Back the gut feeling

Use data to support instincts, not replace them

Next best action

Provide clear, contextual insights

Learn from others

Enable comparison, inspiration, and shared practices

Impact wider and faster

Help scale what works across the system

Because geography plays an important role in community building, we integrated screens with an interactive map view.

Community center managers can get info about specific areas within their community and understand gaps and potential.

They can filter information by various parameters (time, usage, participant info, local businesses, etc) and receive relevant insights and recommendations.

The Outcome

Data based decisions.

The platform was designed to deliver clear value from the first interaction - whether scanning activity, spotting trends, or identifying opportunities. The clean, intuitive UI supports decision-making, even for non-technical users. The map view helps managers feel the physical connection to their community.

The detailed data asset map ensures traceability and alignment - connecting every source to its metric and screen location.

The result: one shared tool that empowers local managers to make community building decisions, and enables leadership to measure and scale what works.